Refund policy

Thank you for shopping with LuminChic. If something isn't right with your order, just let us know and we'll sort it out.

Returns

You have 30 days from the day your order arrives to request a return. Items need to be unused, with the necklace unworn, and returned in the original gift box and packaging.

To start a return, email us at support@luminchic.com with your order number. We'll send you the return address and next steps. Please don't send anything back before contacting us, as returns sent without approval may not be accepted.

Return shipping is paid by the customer, and original shipping costs aren't refundable.

Damaged, defective or wrong item

Sorry about that! Email us within 30 days of delivery with your order number and a photo of the problem. We'll send you a replacement or a full refund, whichever you prefer. Most of the time you won't need to send the item back.

Refunds

Once we've received and checked your return (or approved your claim), we'll refund your original payment method within 5 business days. Your bank may take a few more days to show it.

Cancellations

If you need to cancel, email us as soon as you can. If your order hasn't shipped yet, we'll cancel it and give you a full refund.

Questions?

We're happy to help. Reach us anytime at support@luminchic.com.