Shipping policy

We currently ship to addresses within the United States.

Processing time

Orders are processed and handed to the carrier within 1–2 business days (Monday to Friday, not including holidays). Around the holidays it can take a little longer.

Delivery time

Once your order ships, it usually arrives within 6–10 business days, so plan on about 7–12 business days in total. Orders ship from our supplier's overseas warehouse. You'll see an estimated delivery date at checkout. It's an estimate, not a guarantee, but we'll always do our best to get it to you on time.

Holiday orders

For delivery before December 25, please order by December 1.

Shipping costs

Shipping costs and any free shipping offers are shown at checkout before you pay.

Tracking your order

As soon as your order ships, we'll email you a tracking number. If your order has more than one item, it may arrive in separate packages.

Delays

If your order is going to be late, we'll email you to let you know. If you'd rather not wait, you can cancel for a full refund.

Lost or damaged packages

If your tracking says delivered but you can't find your package, or it shows up damaged, email us at support@luminchic.com within 30 days and we'll make it right.

Wrong address?

Please double-check your address at checkout. If you spot a mistake, email us right away. Once an order has shipped, we can't change the address.